Privacy Policy


Who we are

This privacy policy is for this website www.livelanguages.co.uk and is served by Live Languages Abroad Limited, 75 Rosemellin, Camborne, Cornwall, TR14 8QG, United Kingdom. Live Languages Abroad Ltd is incorporated in England (Registered company number: 08089117) carrying on business as suppliers of language courses abroad and we are committed to protecting any of your personal data that we collect. By using this website and our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

What data we collect

We may need to collect your personal data so as to provide you with the requested information (requesting information, checking course availability or requesting a quote), processing your enrolment, or to communicate with you. All the data and personal details that you provide us with are used for the specific purpose for which you submit them.

Forms

We will use the details you have provided to us to respond to your communications with us. Client details are held on a password protected client database. This is  only accessible by Live Languages Abroad staff and your personal data is stored securely until a time it is no longer required.

When you make an enquiry with us, via phone, email or form submission, we may collect the following personal data in order to respond to your enquiry:

  • your name
  • email address
  • any comments you provide us with

Further data required when requesting a quote
When you request a free course quote through our website we will also ask for the following details to help us better answer your enquiry:

  • language of interest
  • language level
  • locations interested in
  • type of course interested in
  • if accommodation required
  • duration interested in

Further data required when booking/enrolling

When you make a booking we will also ask for the following details in order to successfully process your enrolment:

  • date of birth
  • nationality
  • address
  • current level of language and previous studies
  • allergies, dietary requirements or medical conditions that we should be aware of
  • name of friend you may be booking/travelling with
  • a contact name and phone number for an emergency contact whilst you are on your course
  • any other comments you may have relevant to your course

Further data required for minors
Our language courses for students under 18 sometimes require a signed parental consent form, with personal details of a responsible parent/guardian. The parent/guardian may be asked to provide passport details as a form of identification. These details are only ever passed on to the school and deleted/destroyed straight afterwards.

Further data required for invitation letters
If you require a letter of invitation for visa purposes the school will ask for your passport details. These details are only ever passed on to the school and deleted/destroyed straight afterwards.

Google Analytics

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. Google will use this information for the purpose of evaluating your use of the Live Languages Abroad website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Mailing list

When you subscribe to our newsletter we will contact you once a month with news and updates and offers related to our language courses abroad. Our  newsletters are sent on an opt-in only basis. You may also easily unsubscribe from receiving such newsletters at any time. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or alternatively email us and we will remove your details from the mailing list.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. We don't rent or trade email lists with other organisations and businesses.

Third Parties

Live Languages Abroad will not disclose your personal information to any third parties without your consent. Of course, by enrolling with us you are consenting to us providing the school that you are enrolling at with the personal details necessary to process your enrolment.

Security

The personal information that we collect is stored in a secure environment. Your personal data is held in our office on a local server, protected by a firewall and other security measures such as a password protected system. Your personal information is only accessible to authorised staff and only processed for the nature in which you provided us with it.

Payments

Debit and Credit card transactions are processed on entirely secure and encrypted pages. At no time can Live Languages Abroad access the details of your bank account.

The card details that you provide us with over the phone or by post in order pay for your language course programme will be kept in a secure environment. Card details will be destroyed directly after payment is taken and no card details will be held on file.

Access to and amendment of your personal information

You have the right to access and amend any of the personal data that we hold about you. Simply contact us on info@livelanguages.co.uk to amend or delete and of your personal data.

If you have any questions regarding our privacy policy, please do not hesitate to contact us.

Changes to this privacy policy

Any substantial changes made to our privacy policy will be posted on our website with immediate effect and can be viewed here.

Our privacy policy was updated on 22nd May 2018.